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PFSE's avatar
PFSE
Helpful | Level 6
9 months ago

Apr 20 2024 Team Folder / Personal Folder Update is affecting my workflow

RE https://help.dropbox.com/plans/upcoming-business-team-changes#beforechecklist   This has created a HUGE NIGHTMARE!!!   Have called into support and created several tickets to this but doesn't...
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dropbox business
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi PFSE, thanks for messaging the Community.

 

We appreciate your feedback regarding this matter. Do you have the ticket ID from when you contacted the support team?

 

This will help me to assist further!

PFSE's avatar
PFSE
Helpful | Level 6
9 months ago

Ticket #23689119

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for this, PFSE. I’ve left an internal note to our team on your behalf, and from what I can see, they’ve already replied back to you. Please check their reply, when you get the chance.

    • PFSE's avatar
      PFSE
      Helpful | Level 6
      9 months ago

      Unfortunately, that's not working. I cannot copy or move folders and files out of a Team Folder to another folder

    • PFSE's avatar
      PFSE
      Helpful | Level 6
      9 months ago

      Any update on this? I haven't heard back from support yet.

      Unfortunately, we're dead in the water since ALL of the files in our TEAM FOLDERS cannot be accesed by the Synology NAS and are no longer syncing.

      I can't MOVE or COPY from Team Folders into another folder that can be sync'd

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        As you're already contacting the team via email, we wouldn't be able to provide any additional or new information via the Community, since the support team need to investigate it in more detail.

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