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Forum Discussion

NolenFelten's avatar
NolenFelten
Explorer | Level 4
2 months ago

Can I recover a disabled account from locked state?

Hey,   This is so bad!  I viewed Dropbox as stable and a platform that I could rely on to keep my files safe. NO! That is not true!   So I never check my email because unless I am expecti...
Account Access
dropbox business
Security
Team admin
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, NolenFelten.

 

I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?

 

Thanks in advance.

NolenFelten's avatar
NolenFelten
Explorer | Level 4
2 months ago

- Ticket #24343369

 

- Ticket #24344707

 

- Ticket #24344856

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the ticket numbers, Nolen.

     

    I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.

    • NolenFelten's avatar
      NolenFelten
      Explorer | Level 4
      2 months ago

       Thank You! 

      I apologize for the emotional roller coaster I am putting readers through here.

      You probably have had to deal with brilliant social engineers trying to break in to accounts by acting like giant cry babies, and you probably have had to deal with actual giant cry babies BECAUSE THIS IS HIGH STAKES!!! I can totally understand how they feel. Anyway, Thanks again.

      • Helen DBX's avatar
        Helen DBX
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hello NolenFelten 

        Helen from Dropbox here. Thanks for reaching out about this. 
         
        I’ve just given you a update on ticket number 24344707.  I’m confident you’ll find this outcome to your satisfaction. 🙂
         
        Best regards, 
        Helen 
        The Dropbox Team

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