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NolenFelten's avatar
NolenFelten
Explorer | Level 4
2 months ago

Can I recover a disabled account from locked state?

Hey,   This is so bad!  I viewed Dropbox as stable and a platform that I could rely on to keep my files safe. NO! That is not true!   So I never check my email because unless I am expecti...
Account Access
dropbox business
Security
Team admin
NolenFelten's avatar
NolenFelten
Explorer | Level 4

- Ticket #24343369

 

- Ticket #24344707

 

- Ticket #24344856

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the ticket numbers, Nolen.

 

I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.

  • NolenFelten's avatar
    NolenFelten
    Explorer | Level 4
    2 months ago

     Thank You! 

    I apologize for the emotional roller coaster I am putting readers through here.

    You probably have had to deal with brilliant social engineers trying to break in to accounts by acting like giant cry babies, and you probably have had to deal with actual giant cry babies BECAUSE THIS IS HIGH STAKES!!! I can totally understand how they feel. Anyway, Thanks again.

    • Helen DBX's avatar
      Helen DBX
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hello NolenFelten 

      Helen from Dropbox here. Thanks for reaching out about this. 
       
      I’ve just given you a update on ticket number 24344707.  I’m confident you’ll find this outcome to your satisfaction. 🙂
       
      Best regards, 
      Helen 
      The Dropbox Team

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