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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
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  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

TeeSki's avatar
TeeSki
Explorer | Level 3
2 years ago

I have 2 dropbox accounts – one is strictly personal and the other is used for not for profit work.

I have two main devices – a laptop and a large desktop computer that I access these accounts on. I have been having a lot of trouble with Dropbox not syncing properly (and I think there were some issues with Dropbox not working properly with Macs) and more recently not being able to access one or the other on either device which means I can only use the desktop app for one account and have to sign in on the browser to dropbox.com to download any files from the other account. I’m sure I used to be able to switch accounts. However, now I can’t even access one of the accounts via the browser on the desktop computer. Dropbox says it is sending me a 6 digit number and after multiple repeats of this, I still haven’t received any 6 digit. I have gone through various processes as outlined in other community threads such as checking spam, adding no-reply@dropbox.com etc. I am sending this on the laptop as I can’t use this dropbox account on the desktop or it’s browser. I thought it might be to do with devices linked but I couldn't find any options to do this and I am now locked out.

I feel like I'm going around and around in circles trying all the troubleshooting and getting nowhere fast.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi TeeSki, welcome to our Community! 

 

If I understand this correctly, you still have access to the email address linked on both of your Dropbox accounts, right?

 

Provided that's the case, can I reach out via email, in order for us to have a closer look into this?

 

Let me know!

  • TeeSki's avatar
    TeeSki
    Explorer | Level 3
    2 years ago

    Hi @Megan,

     

    Thanks for your quick response.

     

    Yes, I do have access to the email addresses(2) to both of the accounts.

    Cheers!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi TeeSki, I just sent an email to your Community-linked email address, I'll see you there!

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