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Forum Discussion
6 digit code required to login, is sent to an email address I can no longer access
Hello,
I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following:
1. email address linked to the account is not accessible, by no chance it can be recovered.
2. I have no device with the account login
3. I have the password for my dropbox account
What can I do to recover my account?
BTW, I am still paying for the professional plan!!
Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Mark
Super User II
Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. - Hannah
Dropbox Staff
Hey lihaolin1991, sorry to see you're having trouble accessing your account.
Once you create your ticket, like Mark suggested, do give us the ticket number, so we can look it up in our system.
Let me know if you come across any trouble.
Very Sad, I probably will lose all my data.
The possibility of getting back my email account is tiny, I could try, but it may take several years.
I know it is not possible now, but I suggest that If one could provide you with their payment record from the bank of my credit card, then they should be able to recover their account.
- Nancy
Hi lihaolin1991, I’m sorry to hear about this.
While our support team can use billing info in order to locate and cancel a subscription, they can’t use it as proof of account ownership, I’m afraid.
Another thing you can perhaps try is to check whether you had previously installed the desktop app on one of your computers. If you had, then there’s a chance your local Dropbox folder is still located there, along with your files.
I cannot login my plus acount because Dropbox required 6digit code sent to my E-mail address which I closed the provider acount.
Please instruct me how to login my plus acount.- Megan
Hi Takashi Sekiguchi, I hope you're doing well!
Without access to the email address, I am afraid that there's not much you can do. It wouldn't be possible to read this code, therefore access the account.
Is it not feasible to recreate the email address and attempt to login again?
Let me know more!
- I made an account on Dropbox so it's can't login on Gmail to Google therefor I didn't receive security 6 digit code, where I have to login register Gmail to receive 6 digit code
- Megan
Hi Paridiku1228, how are you today?
From your initial message, it's not entirely clear to me if you have access to the account's email address, or not. Can you clarify?
Keep me posted!
Hello,
I want to connect my new computer to my Dropbox account but I can't because I need the 6-digit number. I cannot access the email address easily, but it says I can have the code on other linked devices. I have another computer already connected, how to find the 6-digit code?
Thanks in advance
- Mark
It should appear onscreen on the notifications (i.e. tap home screen and the Bell icon on a mobile device or the Dropbox icon on a computer)
I need to access and old Dropbox account. I know the email/username and the password but when I try to log in, it sends a code to the email and I no longer have access to that email. How can I access my documents?
Thank you for your reply, but unfortunately, I can not regain access to that email.
- Hannah
Hey MKendle, thanks for reaching out to our Community.
Generally, if you don't have access to the email address, there's not much we can do to help you regain access to the Dropbox account linked to it.
Is it possible that you might have any devices linked to that account, that might have received the 6 digit code notification?
Or is it perhaps possible to regain access to the email address?
How i can remove this safety requirements? I block one account and need to safe from block second acount.
I pay you to keep my files, not block them for some safety politics i know when its to late.
I check everything in settings and there is no such information.
I change laptop and have trouble with new login in.
I change devices often and in future i sure i will block also my second account.
I planed to keep here my files in long term but I can't trust you if you add additional standards that i can't fulfill. And my data is blocked.
Can i have refund for all months i pay you for collecting my data and now i can't access them?
Hopefully first account didn't have important data but i will be moving my second account if i cant turn off this excessive requirements. All money i invest in this solution was wrong idea.- I log in on apple ipad without 6 digit verification code. Apparently they have some agreement with apple to lover securities or more likely they don’t control it well.
Again… I didn’t know about this security code but they force it without informing. Personally I prefer use second factor authentication app generated code or usb key.
I successfully get photos only because I have access to expensive apple iPad.
- Hi i need help getting into my account as I've changed my handset so it's trying to send a verification code to an email i don't have access to anymore so i need an email address to speak to an advisor please
- Mark
You probably wont be able to get in I'm afraid: https://help.dropbox.com/account-access/lost-email-access
For support you can log tickets at www.dropbox.com/support. Make sure you are NOT signed in, even to these forums (incognito works well).
I signed Out of my Dropbox account but can't log back in because the e mail to which the verification code is sent is no longer valid. Can anyone please. help
- Megan
Hey JTHomestyle, I hope you're doing well!
If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.
I moved your post to this thread with more info on this issue.
Can you check the solution here by Samantha, to see if that helps?
Keep me posted!
- Hi my dear
Icant login and icant receve code by email- Megan
Hey adel2237, thanks for reaching out to us.
From what I gathered from your post, you're trying to login to your Dropbox account, but cannot receive the 6-digit code, is that right?
Do you have access to said email address? I've moved your post to a thread dealing with the same issue.
Can you take a look at the solution Samantha posted here, to see if that helps?
Keep me posted!
