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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
- My email is blocked and dropbox is not opening without 6 digits please open my account without 6 digits my family documents are safe in it
- Nancy
Dropbox Staff
Irfan shafiq, can you please clarify what you mean when saying that your email address is blocked? Do you mean that it’s been disabled perhaps?
From what I can see in our system, you’ve logged a ticket with our support team and mentioned that the issue seems to be resolved now.
Let me know if you're still having trouble with this.
I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.
How do I access my old account or is it gone forever.
*There is no way to access old email. Company no longer in existence*- @Nancy That is correct. When I try to log in using my old email address, it says.
'' welcome back, we sent a code to (old email address) and any devices you've linked to this account. Enter the code to continue. (6 digits)''
What should I do?
- @ Rich This doesn't quite solve my issue.
From the link you supplied;
''I know my Dropbox password but don’t have access to my email address
If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address''
The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.
Thanks for the reply though.
- I want to login my dropbox account without email 6-digit security code.
Because my email is inactive on longer time. So I request you.
Please help me for open the dropbox account without security code
I have only email or password. But my email is invalidHi let me know if you have any joy as they told me that there was nothing they could do.
- Megan
Hi Amitkumar1, I hope you're doing well!
I just sent you an email, I'll be happy to see you there.
Cheers!
I have had a dropbox Account for over 15 years. The account was linked to my work email and work mobile number. The Company went into liquidation. Have tried to log in and it sent a code to the email linked with the account (work). I know my password etc. but cant access without verification code. I desperately need access to the documents stored in dropbox. What can I do to rectify it? Many Thanks
Hello all,
It's been some time since I've been in my Dropbox account and needed to login in recently to retrieve some old graphic files. When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code. I've checked out Dropbox's help section for login issues, unfortunately, none pertain to my situation.
Is there anyone that's experienced this issue and found a workaround?
제 계정은 [removed per Community Guidelines] 입니다
나는 내 계정 이메일과 비밀번호를 알고 있습니다.
로그인을 시도했지만 계정 이메일이 해킹되었기 때문에 이메일 코드를 입력하여 2단계에서 로그인할 수 없습니다. 이메일에 로그인이 안되며, 코드를 확인할 수 없습니다.
이메일 확인 코드 단계를 어떻게 통과하나요 ?
이메일 코드 입력 없이 로그인할 수 있는 방법이 있나요?
작업에 파일을 사용해야 하기 때문에 지금 드롭박스에 로그인해야 합니다.
로그인 도와주세요!!!!!
지금 이 문제를 알아내야 하는데 어떻게 해야 합니까?
[removed] 번으로 연락주시거나
"..."
제발....
----------------
My account is [removed per Community Guidelines]
I know my account email and password.
You tried to log in, but your account email has been hacked, so you can't enter your email code to log in in step 2. I can't log in to my email and can't verify my code.
How do I get past the email verification code step?
Is there a way to log in without entering an email code?
You need to log in to Dropbox now because you need to use the files for your work.
Please help me log in!!!!!
I need to figure this out now, what should I do?
Please contact us at [removed] or
"..."
please....
- Nancy
osill님, 이런 소식을 들으니 안타깝습니다.
현재 이 Dropbox 계정에 연결되어 있는 장치가 있습니까? 그렇다면 일회성 코드가 알림으로 전송되었는지 확인하셨나요?
그렇지 않은 경우 대신 지원팀에 티켓을 기록해 주시기 바랍니다. 다음 단계를 따르십시오.
인터넷 브라우저에서 어떤 Dropbox 계정에도 로그인하지 않았는지 확인하세요.
https://www.dropbox.com/support/sign-in-issues 페이지로 이동하여 '문제 유형'을 선택하세요.
정보를 입력하고 현재 접속 가능한 이메일 주소를 입력한 후 제출하세요.
그러면 티켓 번호가 포함된 확인 이메일을 받게 됩니다.
티켓 번호를 받으면 여기로 보내주세요.
--------------------
Sorry to hear about this, osill.
Do you currently have any devices that are still connected to this Dropbox account? If yes, have you checked whether the one-time code has been sent as a notification there?
Otherwise, I’d like you to log a ticket with our support team instead. Please follow these steps:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Send me your ticket number here, once you have it.
현재 드롭 박스로 접속이 가능한 이메일은 [Removed as per Community Guidelines] 입니다.
Ticket 번호 22633842로 로그인 문제 요청을 드리고 답을 받았습니다.
이메일 인증 문제를 해결하기 위해 필요한 개인 정보를 물어보셨고
Ticket number 22638205로 다시 답변을 드렸습니다.
두 번호다 확인 부탁드립니다. 로그인 할 수 있는 방법을 알려주세요
- Hi y’all! I need to grab some files from my Dropbox account that’s linked to an old work email address I no longer have access to. I haven’t logged in from Mobile in a while and being asked to enter a verification code as part of MFA but I cannot retrieve the code to log in (since I no longer work at the company)
Any suggestions or ideas…PLEASE?
Thank you!!! Hi,
I have another dropbox for my work, and when I created it, I was using my old work mail. Now that I dont work at that place anymore, that email is deleted. When I try to log into Dropbox I get the message that they have sent a security code, but I dont have access to that mail anymore. It it impossible to contact any type of support here.
Is there anyone out there who could PLEASE help meg 😞
- Walter
Hey Iselin Vatle - sorry to hear about this.
May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account?
Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?
Let us know more and we'll take it from there.
Hi Walter, thanks for the reply!
I have not had access since july. My old work e-mail was deleted around mid august I think (My last day there was 31st of July). But I have not tried to sign into this dropbox since some time in July so I am not sure exactly when.
It is one time security code. I write in my email and then the password, and it says that it has sent a security code to my email.
I have asked my old job if they could do that, and they could not...
Hi
Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.
Any advice?
Thanks
- Nancy
Hi from me too, MaryD1!
Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)?
If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well.
If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.
I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
I know my password and email.
I have this same issue... Please, someone help!
