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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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prestong777888's avatar
prestong777888
Explorer | Level 3

Keep getting error 500 when trying to delete account. Tried on multiple browsers.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi there prestong777888 - sorry to hear you're having issues with this.

 

Can you please open an incognito window on your browser instead, and give this one more try?

 

Do you receive this error message right after inserting your Dropbox password or before that?

 

Let me know what happens.

  • prestong777888's avatar
    prestong777888
    Explorer | Level 3
    12 months ago
    Tried the incognito window, didn’t work. After I inserted.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for giving that a try, prestong777888. Can we log a ticket for you then? 

       

      It looks like we'll need to investigate this further. We can email you to this address.

      • prestong777888's avatar
        prestong777888
        Explorer | Level 3
        12 months ago
        Nancy yes please. Can y’all just manually delete on your end please.

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