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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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deletemeplease's avatar
deletemeplease
New member | Level 2
11 months ago

Hello,

I am trying to delete my account and I keep getting error 500.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Sorry to hear about this, deletemeplease.

     

    Have you tried from a different browser or a private browsing window to see if that helps?

    • deletemeplease's avatar
      deletemeplease
      New member | Level 2
      11 months ago

      Hello,
      Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        I see, thanks for the update, deletemeplease.

         

        In this case, can we send you an email, so we can take a deeper look into the issue?

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