You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jayles's avatar
jayles
New member | Level 1
19 days ago

How can I access my paid plan without the code sent to my inactive email address?

I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
Account Access
emails
Security
jayles's avatar
jayles
New member | Level 1

Hi, I don't have access to either devices linked to the dropbox account. Unfortunately they are both located at a place where I no longer work. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hi there jayles - thanks for the clarification there.

In that case, may we reach out via email to have a further look internally? Otherwise, you can reach out to our support team from your end directly through an incognito window of your web browser where you're not logged into any Dropbox account via this form. 

  • jayles's avatar
    jayles
    New member | Level 1
    18 days ago

    Hi, yes, please reach out via email. Thanks. 

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