You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey @2957665452, thanks for joining our Community.

     

    Can you let us know exactly what message you're seeing when you try to sign in to your account?

     

    A screenshot would also be really helpful.

     

    Thanks in advance.

    • one_thing65452's avatar
      one_thing65452
      Explorer | Level 4
      4 months ago
      Hello, this is the error message when I failed to log in, which indicates that my account has been deleted.What is the reason? And how can I restore my account? I have used this account for many years and it is very important to me. Thank you for your attention and look forward to your reply.
       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the screenshot, @2957665452.

         

        Was this account a member of a Dropbox team, or just an individual account?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!