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Forum Discussion
I accidentally deactivated my account after cancelling a Business trial - can I recover it?
Hi,
My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reasons. I had this account for years and had occasionally subscription plans that I can prove this is my account. Any idea this can help?
This happened when I tried to cancel business trial and accidentally deleted my account.
Thanks
I upgraded my main Dropbox Plus to a Dropbox Business trial a few days ago to try the rewind function. The function was not well implemented and the additional business account was unnecessary to my current use. So I cancelled the free trial, hoping to return to my previous personal subscription. I did see there are 2 options and I accidentally chose the delete option, thinking it would only delete the additional business account and revert my separate Dropbox Plus account back to me. However, it appears that my entire account and files have been suspended and all my precious data will soon be gone soon. Worse, I can't even log in to the community with my regular account so i have to use my secondary account to contact support.
I just want to have my Dropbox Plus back and I don't know how I should process and whom I should contact.
- Walter
Dropbox Staff
Hey there liengu12345 - sorry to hear about this.
Have you by any chance tried getting in touch with our support team directly?
If not, you can do so via this form while using an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you at.
I upgraded my Dropbox Plus to a Dropbox Business a few days ago. I then realised it wasn't for me and cancelled the free trial, hoping to return to my previous personal subscription. However, it appears that my entire account and files have been deactivated and I am no longer able to log in to my account.
Will I be able to recover the files?
- Ho Hannah,
Sadly dropbox team told me they cant restore my account as it was deleted. There was my childs photos I had for over 13 years. I will try to contact dropbox higher ranked managers via linked in. I know it its a long shot but i believe there is way to at least recover my files, given I contacted support same day. There should also be some kind of fuse mechanics for this of events. I saw so many complaint about it.
Tomas- Mark
Super User II
Unfortunately the data is deleted immediately - as you are told when its deleted and you have to confirm via entering password etc. again.
They have to then follow that and do what it says and has been requested otherwise there could be legal implications for them. They cannot keep and store data that a user has explicitly told them to remove and delete.
In terms of the images do you have any still sync'd to your device? They should still be there
