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Borec191's avatar
Borec191
New member | Level 2
6 months ago

I received an email that my team is locked - how can I save my files?

Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been usin...
dropbox business
FAQ
Plans
Team admin
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Borec191, thanks for reaching out to us.

 

I understand that you received an email about your Dropbox account being in locked state.

 

If you never had a paid Business account, this means that you probably created a Business trial at some point, which wasn't renewed, so your trial team is now locked.

 

If you don't want to continue with Dropbox Business, what you need to do is disband your team.

 

None of your files will be lost, if you do that, you'll just go back to the personal account you had before.

 

If your current account is a free Basic one, you might need to check any other accounts you might have on Dropbox, under different emails, to make sure you're signed in to the correct account.

 

I hope this helps, but let me know if you have any more questions!

Dwrajee's avatar
Dwrajee
New member | Level 2
4 months ago

I have the same issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i can’t ‘disband’ it. How do i prevent my files from being deleted?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Dwrajee, can you send me a screenshot of what you see here? 

     

    Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?

     

    If not, then I’d suggest waiting for our support team’s reply directly in your ticket, since they have account visibility that we don’t here on the forum (I’ve also left them an internal note on your behalf).

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