We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

momofrankk's avatar
momofrankk
New member | Level 2
20 days ago

I've paid for a plan, but I linked the account to an email address with a typo.

Accidentally left the o out of .com to show .cm when i signed up with my email. Now can't verify as i cant edit it without verifying first, Please help!
Account Access
emails
Security
momofrankk's avatar
momofrankk
New member | Level 2

Hi Mark, the chatbot option does not work and i have made many support requests that have gone unanswered (probably going to email .cm). This is affecting my business and being unable to speak or even contact anyone I will be forced to change cloud storage providers as I cant have interruptions like this... hope you understand and can help.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
18 days ago

momofrankk, to log a ticket with our support team and make sure it’s not linked to the wrong email address, you’ll need to follow these exact steps (make sure you’re NOT logged into ANY Dropbox account while doing this).

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!