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Forum Discussion
My existing Dropbox account disappeared along with all of my files.
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus one to a basic one with no files on (I had masses on before) . It’s like someone has wiped my account out. I can’t even access support as I thinks I have a basic account with no files. I hope someone can help!
Same thing happened to me. I think there may have been a breach to drop box.
- Nancy
Dropbox Staff
Hi @Lettuce1! This sounds a bit unexpected indeed, but let’s take a look.
When signing back in again, did you use a different email address/an email address with a typo, by any chance? Do you have more than one email addresses? I’d like to make sure you haven’t set up a new separate Dropbox account, as it sounds like a possibility here.
You can also check the Events page of the account you're logged in to see if there's any past activity or if it's brand new.
Finally, I'd like you to double check any email addresses you may have and see if you can locate past emails from Dropbox there.
Let me know what you find.
- Hi Nancy
Thankyou for your reply. No it’s the same and only email address on the account and the same as the one in my emails. I have several emails to that address from Dropbox including the upgrade to Dropbox plus.
Thanks
