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Forum Discussion
Our previous admin deleted our Dropbox accounts and we can't log in
I am currently working as a freelancer and we subscribed to a Dropbox premium account and we store them all of the files that the company is needed. Suddenly our team admin got an issue with the company and got fired. Then he deleted all the accounts of dropbox and blocked all of us. We cannot contact him through call or text. Is there any way to retrieve the account? We badly need all of the visuals and poster that was uploaded to that account. Please help us. Thank you
Hi Hannah,
There's no way. The admin of the account who is no longer part of the company is not reachable. We tried to call and message him but he is not responding to our messages. We badly needed the files there I have a lot of visuals uploaded there and I need everything for our website's business. Please help me recover the account.
- Rich
Super User II
CJDE wrote:
The admin of the account who is no longer part of the company is not reachable. ... Please help me recover the account.
If there are no other admins and you can't gain access to the admin account, it's unlikely that you'll be able to recover the account.
Did he use a personal email address for the admin account, instead of a company email? If it was a company email you should be able to take over the email account (talk to your IT) and use it to reset the password of his admin account.
- Mark
What type of account was it? Was it a single Premium account or was it multiple Business ones?
And it is almost certainly going to be quicker to restore via a backup.
Once accounts are removed they are usually unrecoverable - the Admin will have been told that when he was deleting them. Data is usually deleted permanently straight away.
- Nancy
Dropbox Staff
I’m sorry to hear about this, CJDE.
How long ago was it that your previous admin removed you from the team and deleted your Dropbox accounts?
Have you been in touch with our support team since then?
Let me know, and we’ll go from there.
Hi,
Any update on this?
Hi Nancy,
It happened yesterday. We cannot reach the admin of the account due to some reasons. There is no turnover happened between the previous employee and the company. I am not sure what is the plan, but we are all 5 in the team of the dropbox.
I haven't reach out to the support team yet.
