Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Kingeorge's avatar
Kingeorge
Explorer | Level 3
4 months ago

Does a previously upgraded account keep its upgrade after being removed from a team account?

Hello, A query; I accidentally added using Dropbox teams to the team an account that I did not want, I proceeded to unlink it with the option to convert it into a personal account. My question is: ...
dropbox business
Offboarding
Permissions
Team admin
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
Kingeorge wrote:
My question is: this account was personal with a paid license before being added to the team, with the option chosen to unlink it keeps its paid license?

No. As soon as the account was joined to the team, the owner of the account would have received a prorated refund for the time remaining on their subscription. After being converted back to a personal account, they would need to subscribe again.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!