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CptDreadRoberts's avatar
CptDreadRoberts
Explorer | Level 4
5 months ago

I got a message that asked for my Microsoft login but it doesn't work

I am trapped into using dropbox as i got a message from a penn county government agency.  tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cann...
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Did you ensure that you received this email from a trusted email address/contact of yours @CptDreadRoberts?

 

As for attaching a screenshot here, you should be able to do it via the camera icon, but if it's not working for you, you might need to clear your browser's cache or use another browser. 

CptDreadRoberts's avatar
CptDreadRoberts
Explorer | Level 4
5 months ago

I love how i have to hit Additional options BEFORE it will let me answer... even though i dont add message tags.

it is a trusted sender...but is a pennsylvania government .org . 

i cleared browser cache (using Chrome), no change

tried Microsoft Edge, no change.

tried the government .org email address, it worked..sort of...

asked for password, i dont have one for them.

so i think they goofed and sent a PDF that is locked into their orbit, and I am third rock from the sun. 

I emailed them back.

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