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CJDE's avatar
CJDE
Explorer | Level 3
6 months ago

Our previous admin deleted our Dropbox accounts and we can't log in

I am currently working as a freelancer and we subscribed to a Dropbox premium account and we store them all of the files that the company is needed. Suddenly our team admin got an issue with the comp...
Account Access
dropbox business
Offboarding
Team admin
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

I’m sorry to hear about this, CJDE. 

 

How long ago was it that your previous admin removed you from the team and deleted your Dropbox accounts? 

 

Have you been in touch with our support team since then? 

 

Let me know, and we’ll go from there.

  • CJDE's avatar
    CJDE
    Explorer | Level 3
    6 months ago

    Hi Nancy,

     

    It happened yesterday. We cannot reach the admin of the account due to some reasons. There is no turnover happened between the previous employee and the company. I am not sure what is the plan, but we are all 5 in the team of the dropbox.

     

    I haven't reach out to the support team yet.

  • CJDE's avatar
    CJDE
    Explorer | Level 3
    6 months ago

    Hi,

     

    Any update on this?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hi CJDE, there isn't any update as there isn't any further assistance we can provide, if the admin is no longer part of your team, and the team was deleted. 

       

      I'm sorry I can't be more helpful on this matter.

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