We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

someguy919's avatar
someguy919
New member | Level 2
24 days ago

"This account has been marked as inactive. Contact the team admin" error, but I am the admin

I was using my account and then after coming back to my account an hour later the log in now fails and saids This account has been marked as inactive. Contact the team admin, which is my account. No ...
Account Access
Permissions
Team admin
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Hey someguy919, thanks for reaching out to us.

 

Just for some context, was the account in question the admin account on a Dropbox team or just a member?

 

Is it possible that there's another admin on the team and they removed you from it?

 

And what do you see when you use a different browser/private browsing window to login to that account?

 

Let me know and we'll go from there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!