You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

someguy919's avatar
someguy919
New member | Level 2
2 months ago

"This account has been marked as inactive. Contact the team admin" error, but I am the admin

I was using my account and then after coming back to my account an hour later the log in now fails and saids This account has been marked as inactive. Contact the team admin, which is my account. No ...
Account Access
Permissions
Team admin
michael_96's avatar
michael_96
New member | Level 1

I have had the same thing happen to me. I can not access my account at all, I get the same pop up for my individual account. I had tried the free trial of premium dropbox and I selected it could delete any files from my free trial since it had just ended and I thought it would take my back to how my account was before the free trial but now I'm completely locked out of my main account. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 days ago

Hey michael_96, let's jump right into this!

I'd be happy to send you an email in order for us to have a closer look into this.

Are you okay with that?

Let me know!

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