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Forum Discussion

dnicke's avatar
dnicke
New member | Level 2
6 months ago

Unable to delete my account - says user ID and password don't match

I've been trying to delete my account.  I've never used this account since I first opened it a month or two ago.   Today,  I followed the instructions, entered my password (it doesn't provide a place...
Create or delete account
Dropbox Passwords
Security
Neccros's avatar
Neccros
New member | Level 2

I'm having the same issue.... Yet I cant get help because I don't have a premium account.... Ridiculous

I'm using Google to log in and when I enter my google password, I get the error.... Change the password, same thing... did this on multiple computers and my phone...

 

I JUST WANT TO GET RID OF THIS ACCOUNT!!!! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
20 days ago

Hi there Neccros - sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache or using another browser and let us know if this persists?

 

If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

  • Neccros's avatar
    Neccros
    New member | Level 2
    20 days ago

    You didn't read my post

     

    "Change the password, same thing... did this on multiple computers and my phone..."

  • Neccros's avatar
    Neccros
    New member | Level 2
    20 days ago

    Sorry this whole experience is frustrating as hell.... 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      20 days ago

      You mentioned different devices, not different web browsers Neccros 

       

      Anyhow, if you still get the same results, please let us know and we'll reach out via email to investigate further. 

      • Neccros's avatar
        Neccros
        New member | Level 2
        20 days ago

        I used chrome, Firefox and the Samsung browser on my phone

         

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