You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Lost my account info so I can't login to my Plus account
I have a Plus account that I pay for but Iost my account info so I cannot log in. Since I cannot log in to it I cannot contact support because dropbox gives no support unless you have more than a basic account - which I do have but cannot log in to it. I'm posting this question from a basic account that I also have. How can I retrieve my PAID account???
No access to email to login and cancel my subscription
I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it. Because I cannot log in, I can only get "assistance" from the Chatbot which is no assistance at all. How does one contact a human being at dropbox in order to explain the situation and get the subscription cancelled?
I want to cancel a Plus plan which I'm paying for but don't have access to
It's in the title I seem to have a plus plan... But the two dropbox accounts I do have are basic ones Upon inspecting the payments go back years. I cannot open the plusplan since i don't have an emailadres. How do i cancel this immediately since my plans don't allow me to call or direct mail?!
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
Need to cancel subscription but cannot access account as I have no access to email
Hi, My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstanding subscription that i need to cancel, but am unable to do so. Please help.
I need to cancel a subscription I can't access as I'm being asked for a code I can't get.
Hi there, I have 2 dropbox accounts. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account.Unable to delete my Dropbox account
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space - upload speed is 1/10th (with wired ethernet) of the actual internet speed - Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time. - deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble. - I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account. Can anyone help me in advising how to delete my account successfully? Thanks Thenmozhi P.S:Had used dropbox in the past. But the service and support were worst in the past 2 years
I need to cancel a subscription but can't access the account
Hi, I'm helping my mother who has by accident created two dropbox accounts on different occassions due to misundestandings. We have managed to close down one account but the second one is still active is our believe. We are unable to reset the password. We can't get in touch with the support because we can't log in. There is a monthly charge that is taken from my mother's credit card. I can't figure out how to cancel the account and stop the monthly charge? Thanks, Henrik