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Account Access
117 Topics
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth the link to the article gives not details how to update your date of birth Hi andy, Due to recent regulations, you’ll be required to enter your date of birth starting September 1, 2021 to continue using Dropbox Family. please can anyone help? thank youSolved13KViews0likes93Comments
Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.12KViews4likes96Comments
How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it? Thanks in advance!Solved11KViews0likes92Comments
Dropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls itDropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved9.6KViews5likes27Comments
Lost phone with Google authenticator and couldn't sign in now
Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I try signing in into the Dropbox, I don't have 6 Digit Google Authenticator pin as well as I don't have Emergency Backup codes. I really need to access my account. Please someone help me to solve this. I couldn't even email or call dropbox customer service since I have a basic plan. Thank you in Advance, Bala.Solved9.2KViews0likes25Comments
Separating Personal and Business account
Hello, I'm connected to the business account as a team member and I have a personal account connected to it (just switched to Professional plan). I would like to separate the two. I'm not having any luck doing that by myself. So the ideal scenario would be to have my very own Professional Account regardless of the Business Account. Thank you, NemanjaSolved7.2KViews0likes9CommentsLink personal account to multiple business accounts
Like the title says, I have multiple business accounts as I have two jobs, both of which use Dropbox Business. Fortunately, they both provide me with computers so that I have one business app on each computer. My question is - is it possible to "link my personal account" to both of them? I didn't try this as I don't want to potentially lose access to my files. Thanks.Solved5.4KViews0likes16Comments
Access deceased family account
Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated. Many thanks Sarah [removed per the Dropbox Community Guidelines]5KViews0likes39Comments
How can I become the team admin when the admin has left and didn't leave the password?
Hello The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever. How can we make a team member become the team administrator? Thank you and best Regards Lor24.8KViews1like17Comments