You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Security
115 Topics
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset. At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help. I waited for hours but nothing is changing. I tried to uninstall and install app again but problem still persists.Solved179KViews13likes76Comments
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved57KViews6likes78Comments
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved45KViews3likes14Comments
Invalid Email Or Password - Login issue
My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.Solved31KViews2likes16CommentsNot receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!Solved26KViews0likes195Comments
Not receiving emails for password reset
Dropbox has changed my password for "security purposes" and now I can't login. I was told to request a password reset - so I did - entered my email, saw it popup and say "an email has been sent" - and never received the email. What follows is a message I sent via the Dropbox.zendesk.com support - which I'm able to login to. The problem is, other than the obvious, I keep getting the same response - which I posted below my support request here. Can anyone please help??? My last reply to the helpdesk: I do have access to my email - that's not the problem. I've requested the password reset and I'm not receiving the email with the link in it. I'm receiving the emails from you without any problems. I have added the "no-reply@dropbox.com" to my contacts. Let me be clear - I can access my email account I am not receiving a reset email from dropbox. It's not in my spam/junk folders. It's not blocked. I have all my security settings for email, and my computer, turned off. Dropbox reset my password. Now I can't access all the photos of my children that are stored there. I'm trying to do a reset and for some reason I'm not getting the email with the reset link from Dropbox. Attached please see jpg files verifying the request for the password reset, veryfying I'm receiving OTHER emails, into my email account associated with my Dropbox account - from you, and verifying that I have the "no-reply" email address in my contacts. Again, I am simply not receiving a reset email from Dropbox. Dropbox changed my password and now I can't access my baby's pictures. What we need to do to fix this? Can we escalate this? It seems evident there is a problem somewhere between my requesting a password reset and Dropbox's outgoing email - what do we do now? The helpdesk's last reply to me - which has been sent 4 times since yesterday...LOL: Hi Kim, If you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot Please enter the email address associated with your Dropbox account. You'll then receive an email from no-reply@dropbox.com with the steps to reset your password. If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email. Regards, Michelle We have just launched a brand new Dropbox community! You can find immediate answers 24/7. Check it out http://dropboxforum.comSolved22KViews0likes13Commentschange googlemail.com to gmail.com -> lost my account
Hello, everyone, Google has recommended that I shorten my email address from googlemail.com to gmail.com without any changes. For all other sites where I have logged in with my gmail it works fine. But dropbox has created a new account for me and I don't have access to my client's data anymore. When I try to login with googlemail.com, I am redirected to the new account with gmail.com. I'm just confused why a new account is created for me. Is there a way I can get access to the old account again?Solved17KViews1like2CommentsCan't connect to Dropbox at all
Hi all - I was hoping someone could help. I cannot connect to Dropbox either by going to the website or by opening the desktop application. This seems to have happened after a windows update a few days ago. Dropbox says that I have no internet connection and that it can't connect. 1. I have tried using Chrome, Edge & Firefox in normal & 'incognito' modes but all won't connect. 2. I have booted up in to Safe Mode with networking but the problem is still there 3. Windows defenda firewall is switched off as we use Nod32. I have truned off the firewall in that application but the problem is still there 4. I have been using Dropbox on this PC for over 2 years with no previous issues 5. I have not installed any progarms recently 6. All updates including Anti Virus & windows are up to date 7. I have already spent 45 minutes on live chat to Dropbox but they could not help 8. When I open TOR I can connect to www.dropbox.com without a problem 9. There are no other issues with any other program connecting to the internet 10. I have restarted my router 11. I was advised to un-install & then re-install dropbox but the installer can't connect to the internet so the application won't re-install I'm at a loss as to what to do :-(Solved13KViews0likes4CommentsLog out of all sessions
Hi, I believe I was compromised yesterday on my dropbox. I accidently opened a pdf from an unknown email. I was then asked to sign in to my dropbox and did so. Immediately after this I changed my passords and logged off all my devices accept for my pc. I later logged back on using my new password. I just noticed this morning in dropbox security that there is still a session logged on to my drop box that is not familar to me (this session shows that it was first logged on to my dropbox on the same time as I had the episode yesterday). There doesnt seem to be a cross to turn this session off, the browser is chrome on windows, and most recent activity is showing as 'current session'. How do I find out the current user of this session and how to I turn this off or turn off all my sessions?Solved13KViews0likes4Comments
