You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Need to see creation date of backups loaded to Dropbox
I am using Dropbox as a secondary backup for customer files from my server. If a customer needs me to restore their data from a particular date I have to locate the files they want by the backup date of file . I just noticed Dropbox is changing all my file dates to the date I uploaded them from my server to Dropbox. I cannot figure out how to see the creation date of the files anymore. This makes them unusable to me as backups since I have no idea what date the backups are for All the files have a 6/15/23 date now so if I need to restore files from 5/1/23 I can't figure out a way to do that. Please advise."We were unable to complete your request"
A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out what is going on. I have enough space in my Dropbox account for the folder and I even converted my account to work account to see if that would make a difference. I tried contacting Dropbox with a help ticket and recieved a generic response that did not help at all. I have also tried going through a different browser and the app on my phone with the same result. Any suggestions?
I'm suddenly unable to create a new folder in File Explorer, even though I'm an admin.
Hello, suddenly, I am unable to create a new Dropbox folder in File Explorer. It says I need permission. But I've always been able to do this. I have all my dropbox folders in file explorer and can work out of, share, create folders right there. Suddenly I need permission. I'm an Admin. Using dropbox via file explorer is beyond critical for efficiency.
Best practices for remote staff & is the app better than the website?
I have a team of 3 part-time staff. We use Dropbox for Business for all of our client files. What are the best practices for syncing files to the staff's hard drive vs. staff using the web-based platform through a browser? Two of the staff utilize their own computers and are reluctant to sync files to their local machines due to space concerns and prefer to use the web-based app. However, the web-based app seems clunky and difficult to use. It is more difficult to navigate than Windows File Explorer for example. However, I have been researching the online-only option. I looked at my synced data, and it seems that 70GB of files takes up only 2.8 GB of hard drive space. Maybe syncing is not that bad after all? We work on a client-by-client basis. Once a client is done, we may not open their files for another year. So one option is for my staff to go into the Dropbox settings and sync only the client she is working on at that time or sync the portion of clients they are working on and leave the online-only option on. But that seems like unnecessary admin time. What are best practices for dealing with Dropbox and staff who are part-time outside of getting them their own work computer?
File Request upload feature is skipping large files
A folder with 55 items was uploaded with various sub folders. A few files were skipped on the receiving side resulting in only 46 received. Files skipped were not over the 50gb limit. There is no notification on the sender or receiver side that those files failed to upload or erroneously skipped (they were normal .mp4 as the others). DB devs needs to investigate my last file request make, I can't keep using a paid service that fails its foundational use case. It's happened to me a few times now all with different file requests/people/file types.
