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Forum Discussion
"We were unable to complete your request"
A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out what is going on. I have enough space in my Dropbox account for the folder and I even converted my account to work account to see if that would make a difference. I tried contacting Dropbox with a help ticket and recieved a generic response that did not help at all. I have also tried going through a different browser and the app on my phone with the same result.
Any suggestions?
- Mark
Super User II
How large is the share KLA?
It maybe that its simply too large to process (I believe the limit is 10,000 files). If so ask them to share a smaller folder with you and as soon as its shared and accepted add the additional files in to it. I am having this exact same problem. A business account is trying to share with my personal account, exact same error message. The reply suggested here doesn't help because I know the folders are not that big. Anyone find a solution to this problem?
