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Forum Discussion

Nethergoat's avatar
Nethergoat
Helpful | Level 6
4 years ago

Can't access dropbox website on laptop

Hi there,

I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail.

I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue.

The error I get on Chrome says:

"This website can't be reached.
www.dropbox.com refused to connect.
ERR_CONNECTION_Refuses"

I've searched the forum but none of the suggestions have helped. Hope someone can!

Thanks.

Desktop
Error Messages
View
Web
  • Nethergoat's avatar
    Nethergoat
    4 years ago

    Right, good news! The solution posted in this thread solved the problem.

     

    Solution via the thread:

     

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Nethergoat, thanks for your post in our Community and happy Monday!

    I think you'll find this thread helpful, can you check it out?

    Let me know if you need anything else!
    • Nethergoat's avatar
      Nethergoat
      Helpful | Level 6
      4 years ago
      Hi Hannah, thanks for the reply!

      No unfortunately there's nothing in that thread that can help. The thread describes a problem with the Dropbox plugin. I'm not using that.

      The problem persists.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for the update Nethergoat!

        Have you tried using another way, like your mobile data, to connect and access our website, to see if that works?

        I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.

        Let me know how it goes!
  • Smith56's avatar
    Smith56
    Explorer | Level 3
    4 years ago

    You can, use different IP then try. Hope site will be open.

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