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Forum Discussion

mamacholina's avatar
mamacholina
New member | Level 2
3 years ago

Smart Sync Not Showing Up on Windows 11

Hi! I am on Windows 11 and have a Dropbox Business account.    The Issue:  I cannot see the option when I right click a file, to Smart Sync > Local  or Online Only I do see this option on my ...
Desktop
dropbox business
GUI
Sync
View
Windows
  • Signal2noise's avatar
    Signal2noise
    2 years ago

    I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi mamacholina, thanks for bringing this to our attention.

Could you try reinstalling the desktop app, without uninstalling it first, from this page?

Keep me updated with any progress!
ejeker's avatar
ejeker
Explorer | Level 4
3 years ago

Same problem. Had to uninstall and reinstall entirely.

  • paquayC's avatar
    paquayC
    Explorer | Level 4
    3 years ago

    Still have same problem even after uninstall, then install again.

    Did you fix your problem?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi paquayC, how are you today? 

       

      Can you let me know what you see on your end when right clicking on a file or folder inside your Dropbox folder? 

       

      Also, what is the version of the Dropbox app that you have installed to your device? If you hover your mouse over the little Dropbox icon next to your WiFi, that should give you a number. 

       

      Let me know more. 

      • paquayC's avatar
        paquayC
        Explorer | Level 4
        3 years ago

        Problem fixed, the Smart Sync menu item was hidden, when selecting "view more" in the dropdown right click menu, it appears. Not same behavior as in Win 10

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