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Forum Discussion
Unresponsive download button in Safari
I cannot download files in the Dropbox web version using the Safari browser. The download button etc. appears but when I click on it, the download process does not start.
I have this same problem. Bit, if I kill cookies, then share a link to myself, then download it from that link like an outside user, I can get it to download. But not AT ALL from my own dropbox that houses the file. This is only a problem in Safari. but unfortunately that's my primary browser and this is a colossal pain to do every time.
- Megan
Dropbox Staff
Hey Jason211 thanks for posting here!
It might sound trivial, but have you made sure that you're using the latest version of Safari on your end?
Also, have you tried to restore the browser to its default settings, by any chance?
Let me know!
Your email did not arrive, I added the email address no-reply@dropbox.com as you specified.
- Megan
Hey grafikermc, have you tried to reach out to our Support directly from your end?
I did not receive any email.
- Walter
Hey grafikermc - I can see that Megan already opened a ticket for you in our system a little while ago.
If you're unable to find her message in your email's inbox and/or spam/junk folder, then you might want to reach out to our support team from your end directly.
In any case, please keep us posted.
Unfortunately, I did not receive the email.
- Jay
HI grafikermc, just for confirmation, can you try using private browsing without any extensions running in Safari to see if this helps?
Yes, I tried it now but it still doesn't work.
- Megan
Hey grafikermc let me jump in here too!
As a last step, have you tried restoring Safari to its factory settings? Connecting to it through a different network might also work.
If this doesn't work, let me know and I'll open up a ticket on my end for you. Thanks
I can download it when I open it in different browsers. For this reason, I deleted the Safari browser's cache files etc. but it did not work.
- Hannah
Thanks for checking, grafikermc.
Have you uninstalled and reinstalled Safari, to see if it helps?
Also, which version of Safari are you using?
Safari Version 18.4 (20621.1.13.11.3)
- Hannah
Thanks for bringing this to our attention, grafikermc.
Have you tried downloading files using a different browser or a private browsing window, to see if you get a different behavior?
Let me know what you find.
