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Forum Discussion
Missing a Word file I was working on, which closed and disappeared out of nowhere
I was working on a file, that closed out of nowhere and disappeared from my computer and dropbox, but when I look for it in the computer finder a version of it appears which says that Word found illegible content in the document, the thing is that it appears to be saved on my dropbox but when I go into the file under the name it is saved the document does not appear and it it s saved in FamilyDropbox but can't seem to get human assistance anywhere. H E L P please
- Hannah
Dropbox Staff
Sorry to hear about this, beatrizdlp.
If you go to your account on dropbox.com, are you able to locate and open the file in question?
Also, is it possible to send us a screenshot of the message you got from Word about the illegible content?
Thanks in advance!
- Hi Hannah, no I can’t locate the document, but in the Finder it does appear Under a file thats sabes on my Dropbox Family. Is there Any Roger way to chat with you? I can’t send sreenshots here 😕
- Megan
Hey beatrizdlp, I'm afraid that chat is only available to paid customers. You can see more about that here.
You should be able to send us some screenshots, by clicking the camera-like icon when trying to reply back to us here. Just make sure none of your personal info is shown there.
I'd love to have a visual of the file's path, and the message you get when trying to preview it.
