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Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
11 months ago

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
Sync
upload
  • Sam DBX's avatar
    Sam DBX
    10 months ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

jay h.5's avatar
jay h.5
Helpful | Level 6

No, it happens when I try to share a page from a website. I touch either the Dropbox option or the Save to Files option, and then Dropbox. If, for example, I have a file open in Adobe, I can Share to Dropbox without error. Screenshot below. If that’s not clear, let me know and I’ll send again without this descriptive material.

 

 

 

.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for the screenshot, Jay! 

 

If you haven’t tried this already, I’d like you to clear the Dropbox app’s cache, and then reinstall it on your device. 

 

Does that help with the error you’re getting perhaps?

  • jay h.5's avatar
    jay h.5
    Helpful | Level 6
    11 months ago

    I can’t figure out how to clear the cache. I see the online instructions, but they all tell me to open a Settings icon, but that doesn’t appear when I open Dropbox on either my iPad or iPhone.

    • jay h.5's avatar
      jay h.5
      Helpful | Level 6
      11 months ago

      Ok. I figured out to Offload Dropbox, and then reinstall it. That accomplished nothing.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for giving that a try. 

         

        Have you also tried tapping Share > scrolling down > tapping "Save to Files" and save to the Dropbox folder within Files? In this case, you’ll also need to make sure that Dropbox has been enabled as a location in your Files app with these steps.

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