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Forum Discussion
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
I'm trying to save a file to Dropbox using the 'share' button in Safari. I've done the following.
- Make sure I can access my files via the Dropbox app
- Make sure Dropbox is turned on in Files.app
Both work (although I did have to turn on Dropbox in Files.app, but I could always see them in the Dropbox app.
The symptom is that I get a "Couldn't save content. Please check your internet connection and refresh the page" error.
I've rebooted the iPad twice and signed out of, then back into Dropbox twice on the iPad. I have a Dropbox Plus account.
Nancy
Dropbox Staff
Dropbox StaffSorry to hear this, whdaffer. Can you please clarify the app version of the Dropbox app you’re running on your iPad? Also, what’s it’s OS version?
Since you're on a paid account, did you also reinstall the Dropbox app with these steps and they didn’t help?
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
