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Nick_S's avatar
Nick_S
Explorer | Level 3
2 years ago

Can't get 100% offline status of selected files (folders) on Mac Os Ventura

Hello everyone. Al least last 3 months dropbox app won't make 100% offline the files I chosen for. It randomly make them offline and most of the files in selected folders are still online. And of course the files/folders which were not able to make offline still have ZERO size.

 

I tried to select the files/folders and make them all 100% online before trying make offline again but still getting random offline "status".

 

I don't know what is going on .... 

 

* the latest DB build is installed on my Mac.

Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for reaching out to us, Nick_S.

     

    Are you trying to make all your files available offline or some of them?

     

    If you want to make all of them, try to control-click on the Dropbox folder itself and choose to make it available offline to see if that helps.

     

    Also, if you check the 'sync' tab in your Dropbox preferences, what is the location of your Dropbox folder?

     

    Let me know and we'll go from there.

    • Nick_S's avatar
      Nick_S
      Explorer | Level 3
      2 years ago

      Hannah Dropbox app won't make the selected files offline if I'm making the right-click and "make available offline". It starts to sync and stops after 5 sec. But this is a random case. I mean some files it could make offline (as I need) in the current session, but next time it could be not to do this if I made them online again some times before that. Dropbox app was working perfect for me all the last years (on Mohave, Big Sur, Catalina) before I started using Ventura. Something crazy is going, really. And also the app STILL WON'T show the folders/files sizes in Finder which are offline. You have promised some month ago that this will be fixed but still...nothing

       

      Dropbox folder is located in the right place (/Users/Library/CloudStorage/Dropbox)

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for clarifying, Nick.

         

        Have you tried restarting both the Dropbox app and your computer, to see if that helps at all?

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