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souslesoleil's avatar
souslesoleil
Explorer | Level 3
7 months ago

"Couldn't Save Content Please check your internet connection and refresh the page." Safari iOS

I download a lot of PDFs. I use iOS Safari. Half the time, I have no issue saving to Dropbox, but the other half of the time, I get the following error: "Couldn't Save Content Please check your inter...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, souslesoleil.

 

Have you tried clearing Safari's cache on the mobile browser, to see if that makes any difference?

 

Let me know what you find. 

souslesoleil's avatar
souslesoleil
Explorer | Level 3
7 months ago
I cleared my cache. No change.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi souslesoleil, as the issue isn't present on Chrome, this would mean that there's something in Safari preventing the download from working correctly.

     

    Could you try using private browsing mode and run it without any extensions to see if this helps?

    • souslesoleil's avatar
      souslesoleil
      Explorer | Level 3
      7 months ago
      Private mode changed nothing. As for extensions, I’m not sure what that would even be on an iPhone. I turned off the only thing I could think of, which is an ad blocker; no change.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Have you tried resetting the browser entirely?

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