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Forum Discussion

Papa Bear's avatar
Papa Bear
Explorer | Level 3
10 months ago

Dropbox cuts out the first 8 seconds of my video during uploading

The last 2 videos uploaded in Dropbox have cut out the first 8 seconds of the video. The videos are about 2 - 3 minutes and less than 100mb. Is there a solution to the problem?

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Papa Bear, thanks for bringing this to our attention.

     

    How did you originally upload the videos?

     

    Was it via the mobile app, the site itself, or by moving files into the Dropbox folder on your computer?

     

    This will help me to assist further!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks, Papa Bear.

         

        When you preview them on dropbox.com, do you see the same?

         

        Do you still have the originals? If you upload them from the website, what do you see?

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