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dropmeinbox's avatar
dropmeinbox
Explorer | Level 3
2 months ago

Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder

Say I have this in my Dropbox:   ~/Dropbox/shared/folderA/foo.txt ~/Dropbox/shared/folderB/ The folder "~/Dropbox/shared/" is shared between 2 Dropbox accounts. Then I move "foo.txt" from "fold...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey dropmeinbox - thanks bringing this to our attention.

 

Just to clarify, are you using a web browser to move the files or are you doing this locally within your Dropbox folder and waiting for the Dropbox desktop app to sync your changes?

 

Could you also send us a screenshot of how those 0 byte files appear on your end?

 

Thanks! 

dropmeinbox's avatar
dropmeinbox
Explorer | Level 3
2 months ago

Hi @Walter ,

 

I'm moving files locally from within macOS' Finder and Windows' File Explorer.

 

I dont how to attach a video here. See this screen recording (in my dropbox) I made on macOS: removed

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey dropmeinbox, let me also jump in here! 

     

    I'm afraid we can't access your link due to security & privacy reasons. Do you think you can try clicking on our camera-button icon, and attaching some screenshots here? 

     

    Also, how long has this been going on for? 

    • dropmeinbox's avatar
      dropmeinbox
      Explorer | Level 3
      2 months ago
      Megan wrote:

       

      I'm afraid we can't access your link due to security & privacy reasons. Do you think you can try clicking on our camera-button icon, and attaching some screenshots here? 

      Hi Megan ,

       

      The following are the screenshots though I don't know how much info you can get out of them.

       

      Screenshot 1: The .rdp file is successfully moved from folder-1 to folder-2.

       

       

      Screenshot 2: The .rdp file is recreated in folder-1 with zero bytes.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the added info dropmeinbox!

         

        Both of the paths: ~/Dropbox/shared/folderA/ & ~/Dropbox/shared/folderB/ are part of the same Dropbox account, right? 

         

        Also, can you try to open the zero byte file? If so, does it preview? 

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