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Forum Discussion
I can't open Word files from Dropbox on iOS
Hello .. Suddenly i cant open my files from dropbox, it worked as usual yesterday, but after a couple of hours i couldnt open any file at all so i can edit in word. A new window popped up and said something about " docx stores on a serverlocation that does not support".
After a couple of hours trying to fix this with uninstalling word,dropbox,microsoft office etc, I managed to get files to open through Word app only when i didnt had microsoft office installed on my Ipad.
But at soon as i install microsoft 365 (office) again, it doesnt work. The error screen pops up again.
Usually when im able to open to edit word files it opens up through " onedrive" then word through office i believe. The problem i have now is that i still need it to work as it did before with 365 program installed.
I have reached out to microsoft but they told me to ask here..
Again, this happens only with my Ipad and Iphone, not on my computer that runs windows..
Anyone who knows how to fix this? Thank you
I did not, Ive had it installed for a while.. The issue started randomly yesterday.
Even if i have Ondedrive installed it does not make a difference, it opens up through word it seems, it happens when i install microsoft office 🤔
- Nancy
Dropbox Staff
Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way:
- Navigate to the Word app
- Tap the account icon in the top left corner
- Tap 'Storage Accounts'
- Add your Dropbox account
Let me know if that helps at all.
