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Mrmatte's avatar
Mrmatte
New member | Level 1
8 days ago

I can't open Word files from Dropbox on iOS

Hello .. Suddenly i cant open my files from dropbox, it worked as usual yesterday, but after a couple of hours i couldnt open any file at all so i can edit in word. A new window popped up and said something about " docx stores on a serverlocation that does not support".

After a couple of hours trying to fix this with uninstalling word,dropbox,microsoft office etc, I managed to get files to open through Word app only when i didnt had microsoft office installed on my Ipad.

But at soon as i install microsoft 365 (office) again, it doesnt work. The error screen pops up again.

Usually when im able to open to edit word files it opens up through " onedrive" then word through office i believe. The problem i have now is that i still need it to work as it did before with 365 program installed.

I have reached out to microsoft but they told me to ask here..

Again, this happens only with my Ipad and Iphone, not on my computer that runs windows..

Anyone who knows how to fix this? Thank you

Microsoft Office
Mobile
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  • Nancy's avatar
    Nancy
    8 days ago

    Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: 

    1. Navigate to the Word app
    2. Tap the account icon in the top left corner
    3. Tap 'Storage Accounts'
    4. Add your Dropbox account

    Let me know if that helps at all.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    Hey Mrmatte, thanks for bringing this to our attention.

    Did you just recently install OneDrive on your devices?

    When did this issue start?

    And is it possible to uninstall OneDrive, as a test, to see if it helps?

    Let me know what you find.

  • Mrmatte's avatar
    Mrmatte
    New member | Level 1
    8 days ago

    I did not, Ive had it installed for a while.. The issue started randomly yesterday.

    Even if i have Ondedrive installed it does not make a difference, it opens up through word it seems, it happens when i install microsoft office 🤔

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 days ago

      Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: 

      1. Navigate to the Word app
      2. Tap the account icon in the top left corner
      3. Tap 'Storage Accounts'
      4. Add your Dropbox account

      Let me know if that helps at all.

  • Mrmatte's avatar
    Mrmatte
    New member | Level 1
    4 days ago

    I installed the Microsoft Office (365) app again, and tried this out.

    I have all the apps installed again, did as u recommended, and now everything works again thank you for your help!

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 days ago

      Glad to hear that did the trick for you, Mrmatte! Don’t hesitate to give me a nudge, if you need something else.

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      17 hours ago

      Hi Mrmatte  and welcome to the Dropbox Community! 😊 I’m so happy to hear that our amazing Nancy got your Word files working again on your iPhone and iPad. 📂📲

      I’m Theresa, a Community Manager here at Dropbox HQ, and I love hearing how our members use Dropbox💡✨. We also have some great groups in the Community where you can connect, share tips, or learn tricks to boost productivity. 🚀

      I’d love to hear how you use Dropbox if you’re open to sharing 🤗 👨‍💻

      T 😼(Dropbox Community Manager)

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