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Forum Discussion
I've been banned from sharing links. What can I do?
So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.
I also have this problem. I realized that I shared a link with a large amount of files. I already removed the link from sharing. Is it possible to have sharing link access restored? Please let me know if there is anything else that I need to do in order to have sharing access restored.
- Mark
Super User II
stoeszt wrote:
Is it possible to have sharing link access restored? Please let me know if there is anything else that I need to do in order to have sharing access restored.
Bans will automatically remove, usually, after 24 hours for a first ban, however, each one gets longer. There is no way around this unless you pay to upgrade (and if you have upgraded already its just a wait it out I'm afraid)
- I have been banned from creating sharing links which is the main reason I use Dropbox. It states that you’ve interrupted my sharing activity as it files may contain phishing content but this isn’t the case.
- Mark
You need to contact support for assistance via www.dropbox.com/support
I have the same problem.
Could you help me ?¿
Reagards- Laureline
Community Manager
Hey anonymous,
As a paid customer, you absolutely have access to email support.
The response you're receiving saying that the mailbox is unmonitored seems to be a bug - sorry for that!
Let us have a look and we'll get back to you as soon as possible over email.
I just had this happen. I received an email this morning saying my links were suspended for excessive bandwidth use. The email contains a link to upgrade your subscription so you could get more bandwidth. What it doesn't include, however, is the caveat that if you upgrade, your links will not be automatically restored. I found this out the hard way after I spent an extra $42 to upgrade my subscription, only for my links to remain suspended. After emailing support, I was told that upgrading does not remove the suspension - your links will remain suspended until the suspension time expires.
I know that the suspension email Dropbox sends doesn't directly state that links are restored immediately after upgrading, but omitting the fact that they're not from this email just seems like deception by omission, especially when you include a direct link to upgrade the subscription, and consider that link suspensions are frustrating enough that subscribers will do whatever they can to remove it.
I just wanted to submit this as a little PSA for anyone who might encounter this problem. This is incredibly frustrating and is making me want to move to a different platform. I've given Dropbox too much of my money to be having these problems.I have the same problem, no hosting, no large amount of transfer, used at home, can you help me please?
Same here,
Could you please help me with this issue as well?
- Megan
Dropbox Staff
Hi Aljmzawi, let's see what we can find together on this!
Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.
Have you recently shared a link which could have been downloaded many times, or a large file? Have you received any emails from us, informing you about the next steps, in order to remedy this?
This will help me to assist further!
- Walter
Hey blindbat84, sorry to hear you're having issues with this.
May we reach out via email to have a further look internally since you've been having this issue for some time now?
Thanks!
Hi - I am unable to share the links myself. Seems to have been banned without informing. Why and how? I rarely share anything using my dropbox.
- Nancy
MONTYAGARWAL24, Dropbox can ban your public links for one of the reasons listed here.
We can log a ticket for you here though and look into this further. Let me know if that’s alright.
Same here, trying to share a folder and it says i have been banned. No communication as to what i could have possibly done... Please assist. Thanks
- Walter
Hey projectjse - sorry to hear about this.
May we reach out via email to the email address that's linked to your profile here, on our Community to have a further look internally?
- Could you please help me with this issue as well? I have a shared folder that the members practice music with and several members can no longer receive updates and as one of the admins I am also unable to add new members.
- Walter
I see, thanks for clarifying that for us Hendrik Tibboel - you could try requesting the desktop version of the website through your browser to bring up the button to attach the screenshot if you like.
That said, since it's been a while since you first got this error, would it be OK if we sent you an email to look further into this issue internally?
