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Forum Discussion
Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.
I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.
Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Walter
Dropbox Staff
Dropbox StaffHey jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?
If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it.
Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.
- Hannah
Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.
Hi
I encoutered the same issue.
Under the Dropbox Backup Page, it stated "done" under the status, but "0" in size (graph 1)
When i clicked into the sub folder, there is nothing there (graph 2)
When i hoved over the dropbox icon, it showed some messages (graph3) which i am not familiar with
Can you help to resolve the issue
thanks
graph 1
Graph 2
Graph 3
