You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
ellenms
3 months agoExplorer | Level 3
My files aren't syncing from my Mac to my iPhone, why?
My dropbox on iphone is not synching the latest file from my Mac. I deleted the dropbox app and reinstalled it and it did not fix the situation
- ellenmsExplorer | Level 3I renamed the file (on the Mac) but the old document keeps showing up instead of the new one. I turned off my phone e and turned it on again- but to no avail
- WalterDropbox Staff
Can you clear the app's cache and let us know if this persists ellenms?
- Open the Dropbox iOS app.
- Tap the account icon (person) in the bottom right.
- Tap the gear icon in the top right.
- Scroll down and tap Clear cache.
- Tap Clear cache again.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
- ellenmsExplorer | Level 3
Yes- the file is appearing in the Dropbox site on my Mac, but not on the dropbox app on my iphone
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!