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Forum Discussion

LPN's avatar
LPN
Explorer | Level 3
7 months ago

Can't make files offline on the desktop app, after going over-quota

I am over the storage limit, I want to move folders back to my local storage, I get a msg that I need to make the files available offline by right clicking on folder and selecting that. the option is...
Desktop
Error Messages
Storage space
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for your post, LPN!

 

If you check your Dropbox app's syncing status, does it show that it has stopped syncing, as well? 

 

If yes, then I'd suggest downloading your folders directly from the Dropbox website, in case that's possible, and then deleting them from there, as well. 

 

Let me know if you face any issues though.

 

Keep me in the loop.

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