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Forum Discussion

GedC's avatar
GedC
Explorer | Level 4
2 years ago

Dropbox is full

Hi guys
A bit of help if you could please
My Dropbox is now full and I’m being asked to buy more space
I mainly use it to send multiple images to models after photo shoots and once they’ve downloaded what they want I then delete the folder after a while
I hadn’t realised that the shared folders were taking up my space as well,so I now have many shared folders that are clogging up the space
I’ve tried to delete them but nothing seems to be happening…..how do I get rid of all these folders to free up space?
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, GedC.

     

    Your space should be freed up on our site immediately after removing your access from the folders.

     

    Can you please check if there are still any folders in your "Shared" tab here?

     

    And you can use the steps here to remove your access from the folders.

    • GedC's avatar
      GedC
      Explorer | Level 4
      2 years ago
      Hi Mark
      Thanks for that…..I’m away from my computer at the moment but I’ll look into that and let you know
    • GedC's avatar
      GedC
      Explorer | Level 4
      2 years ago

      Hi Mark

      Apologies for the delay.....I've been away

       

      I seem to be struggling to get rid of things.....I found there were loads of things in the 'Shared' section so I have been going through them and unsharing them....then going to the 'Deleted files' section and permanently deleting those........after doing that it's telling me two different things.....on the one hand it says I'm using 1.8 of 2GB...and on the other hand it says I've used 128% of my limit.......so not sure where to go from here.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi GedC, happy Monday! 

         

        You mentioned that you see two different quota numbers. Can you send me a screenshot of your plan page, in order for me to have a visual of what you see there? 

         

        Keep me posted! 

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