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Forum Discussion

ATapio's avatar
ATapio
New member | Level 2
3 years ago

dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

Hello, I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕 Thank you ...
Error Messages
Quota
Space and storage
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi HK5, welcome to our Community! 

 

Is it possible that you have any shared folders or files taking up space to your account? 

 

What do you see on your end, when visiting the plan page? 

 

Keep me posted, and we'll take it from there!

HK5's avatar
HK5
Explorer | Level 3
3 years ago

Hi there! I have uninstalled Dropbox from my PC. I have the same issue with any other PCs. Now, I sign in to Dropbox online and I can see the same information. Also, I don't understand what is "regular file" because I have only one shared file using which is approx 760MB.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey HK5, sorry to hear you're having issues with this.

     

    Regular files are the ones you own and have stored in your Dropbox account. Are you not seeing any folders or files when you navigate your account on the web?

     

    Also, did you use the computer backup feature at some point in the past?

     

    Do you see anything listed on this page perhaps?

    • HK5's avatar
      HK5
      Explorer | Level 3
      3 years ago

      Hi Walter!

      Thank you so much for your suggestions! I finally found out what was wrong! Yes, it was backup drive, and it was automatically backed up. Now I have many space available! Thank you so much for your help!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries HK5 - I'm just glad I could point you to the right direction.

         

        Have a lovely weekend ahead and see you around the Community!

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