Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.
Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
Hello everyone,
I'm testing the Business Advanced plan, It looks good, I kept getting more space with 2TB each time when the storage almost reached out.
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
Im reading alot of topic about the storage problem, I need to know before I really gonna join the DBox.
Thank you in advance!!
- Rich
Super User II
Richard Eltink wrote:
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
It is unlimited, and it is automatic up to a point (which you've likely reached). Beyond that limit you just need to contact Support to have your storage expanded.
9/10 TB per week is far from "unlimited" or "as much space as you need" as promoted.
so be careful before you subscribe to the promoted subscriptions as they do not offer any kind of unlimited storage at the moment.
2 weeks ago I have subscribed for the Dropbox Advanced as was sold the lie of "as much storage as you need". Initially it was going up nicely and my 100TB was migrating nicely. The last week it seems I hit a hard cap and support told me that they are allowed to assign only 10TB/week. While I was not happy, I understood that it was a temporary measure and came to terms with it. Today I went in to chat to Support for the weekly quota and was told that now it is only 1TB/month. I mean, rather than improving things are going for the worse. Anyways it is looking more and more like a ripoff company with a ripoff product
- Mark
Being honest here Collection-of-Letters Dropbox support dont seem to know what they are doing as every person who messages is being told something else.
It may be worth trying again and see what happens.
Fair point, I guess might as well, though if it's really 1TB/month am out of here 🙂
I do not understand why the business-advanced offer is still sold on the website when they cannot even fullfill the contracts they already made with us.
If stacking up on capacity is temporarily limited then please stop making new contracts until the situation is under control again
To be honest, like this, I think they'll end up losing customers more than gaining new ones
confirmed:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plans.
We understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.no information visible on the additional space packs, still the "As much space as needed, once purchased" is falsely promoted.
Dear Dropbox staff: Read and treat this seriously! Please pass this along to the appropriate department for handling. Thank you.
TLDR: Due to Google Workspace enforcing storage limits; users are migrating hundreds of TB of encrypted data (movies, TV) for use on their Plex servers (they mount and stream data from Dropbox with a tool called Rclone, so they don't have to pay the high cost of storing locally. Link to the tool: https://rclone.org/) . They then sell access to these Plex servers for a monthly paid subscription. This is considered a breach of Dropbox's AUP and these accounts should be banned.
Summary: Google Workspace was not enforcing storage limits and was being abused by people uploading hundreds of TB (even PB) of encrypted data (so they can't even de-duplicate the data) to Google Drive.
Google at the start of March 2023 decided to put a halt to this and is now enforcing storage limits. Users are now looking for a new unlimited cloud storage options. Enter Dropbox. You can see people discussing and pooling together for Dropbox Advanced this on this forum: https://forum.rclone.org/t/dropbox-unlimited-plan-looking-for-other-persons and here: https://forum.rclone.org/t/unlimited-alternatives-to-google-drive-what-are-the-options
This is where the huge influx of data is coming from per your notice:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plansWe understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.
How to solve this: Easily. You are looking for Dropbox Advanced accounts created in March 2023 or after and have 3 users only (usually) and tons of data taken up by encrypted files (basically gibberish). Some accounts may have been created early than March 2023, but still fit the criteria of using TONS of data.
Please investigate this and close the accounts abusing the service Dropbox provides. Thank you.
Sorry to say your fix doesnt actually solve it, There are many companys out there that use linux servers so use apps like rclone to connect to cloud back up servers, considering last I check dropbox dont have a linux alternative, also like my company who uses server that are linux based, Projects injest through it and back up to the cloud.
Your "easy fix" as you call it doesnt take everything into consideration and mass banning everyone on a claim without actual proof, would see dropbox sued into the next century.
Its not as easy as you think it is to stop the abuse by hoarders that have moved over to DB.
Also for someone who claims not to be doing things, you certainly know alot about it, where to look and such, I didnt even know half of that.
Yes Dropbox needs to do something but what I actually dont know. Investigate Account Sharing/Selling defaintly, but finding those that are selling Plex Accounts, going to be hard as by what I have heard Plex themselves have spent years trying to find a way.- Please read the AUP: https://www.dropbox.com/acceptable_useuse the Services to back up, or as infrastructure for, your own cloud services;P.S. No reputable company is using Dropbox to backup data. It is against their AUP. They would use real backup services for that. Blackblaze B2, etc. You are most likely the cause of this problem too.
Sir, you are creating conspiracy theories here.
In a lot of countries you are _obliged_ to store data encrypted. It is not only from interest for video-pirates, but for companies that do architectural and mechanical design, modelling, video-editing and so on. It is a very unwise allegation you are formulating that everyone encrypting their files does bad.
It is for security. Of customer data and sensitive project data.
Also you should ask _why_ people are encrypting their data. Simply because dropbox is scanning the files for copyright-infringement.
If they would not do this, but they are obliged by law to do this unfortunately, then people would not encrypt because it creates overhead to encrypt. And then you could deduplicate on filesystem-side of Dropbox. If you want to be angry at someone, be angry at the lawmakers and rights-holders that are after people that digitize their DVD-collections instead of caring for real criminality in the streets and be angry at Dropbox that is making contracts with people and not fulfilling it, - not be angry at people that use their storage they bought _as advertised_ by Dropbox in an absolutely legitimate manner.
@Shamrock22
You know WHY they are encrypting; to avoid copyright infringement of scanned files. 😆 That provides me all I need to know.
Like I said, any REAL company would not be using Dropbox as a BACKUP. They would USE REAL BACKUP SERVICES. Dropbox is to SHARE files.
And conspiracies? You can see people discussing and using Dropbox for mass uploading files and mounting Dropbox with Rclone at the forum links I provided in my OP. 🤣
Some people might be like that. But there are also those like me. Who hade GSuite Business with unlimited storage, where forced by Google to move to Workspace with "as much storage as you need" and who all of a sudden got limited. I'm a consultant and a one person company. I store nightly backups of my computers and servers in the cloud as well as project and customer data. Customer data which makes me want to encrypt anything I upload.
I'm looking into moving to Dropbox Advance now because of this and would fall under you blanketed description of people. All while being a legitimate users and business owner who are in need of a new home for my data since I simply don't trust Google and their way of changing the rules all the time any more.Bearing in mind they've gone and changed their advertisement for Business Advanced and added this: "while also offering a reliable service to all our customers without interruption. We grant Advanced teams’ requests for additional space over time as is reasonable and in a way that allows us to manage storage responsibly."
So yeah don't expect to see "as much storage as needed" coming back.
Hi,
I've been getting a message that the dropbox has insufficient storage space for several days. We have the Dropbox advanced subscription and only used 151GB...
The result is that my files on the Dropbox are no longer synchronized...I've looked at the dropbox backup page and there are no backups in progress.
How can I solve this?
i am reading a lot about the massive increase rate of storage demand due to plex users and that that is why this is happening.
this is really unfortunate as we just signed up last month in order to migrate our data to dropbox from storage servers in a datacenter.
this limitation now halted that costing huge amounts of extra money every month.
i read about someone reporting people using rclone to upload things but the issue here is that we do that as well as we use it to move our data that way and sync stuff with other systems.
i hope they don't treat everyone using rclone as one of those mentioned in the comments.
rclone is a legit tool for businesses as well.
and we encrypt a large portion of our data as well except for files our team members share like sales files and reports.
frustrating because we have 600+TB of data waiting to be migrated and are stuck now, sigh.
i hope a solution is presented soon, but reading why they started limited is somewhat understandable.
just a shame it also impacts legit purposes.
Same here and I am angry as hell. This is blocking my work!
I included Dropbox in my workflow under the promise of "as much space as needed" and this is not happening.
This is a great problem for my company and a very unserious position by Dropbox.
Hello
i have a businens advance account
I've been talking to support since yesterday, and they keep telling me that they can't give me more space until the end of the month, because they had an increase in requests because of I don't know what with Google drive
I realized that there is a problem, no communication was made, I found out myself because the account frozeI got a reply from Violet from Advance service, telling me that I can also withdraw the account and get a refund
That doesn't seem like the right way to handle my situation to me.
The ticket and the number: 22520559
can someone please help me?
I don't need an apology, I need help
thank you
Hello , same problem on my side , this morning I asked for the addition of 15to but all is blocked at 1to , according the words of the assistance , dropbox is working on a possible improvement (i hope to benefit the customer ) clearly 12 to / year it is not possible
- We're all in the same boat. And you (and ALL of us) ARE DEFINITELY owed an apology. Not the idiocy of their support team with fake western names.
Dropbox has violated our trust. I don't believe they will bring back "as much as you need" ever again.
If there's a competitive service that has the same feature set, I'll jump ship. we got the same response. offer to cancel and get refunded for the whole year which is big bucks. i mean, if that shows anything about their own confidence in the product we better watch out!
- Refund but they'll cancel the account. They promise you can still access the data....
But they already broke their promise once to a paying customer.... How good is their "word" to a cancelled account?
When I got the business advance plan at begining this year, I thought it was unlimited storage. Now they are restricted us for 1tb PER month...
I tried to contact the sales department, Joe the sales told us the enterprise plan yearly is going to be $900+. Then I find out the business advance plan I paid was 1200$+ a year. So I told him we are happy to go to the enterprise...
Then he disappeared(NO RESPONSE TO MY EMAILS)! We got stuck! Right now the business advance plan does not allow us to upload anymore....and we have no way to upgrade....My business is stopped working for a week now...
CAN SOMEONE HELP ME!!!!
Hello,
I'm currently using the Business Advanced plan.
Not long ago, I was limited to 10TB every two weeks, but now I'm limited to 1TB per month.Initially, I was told this was a temporary policy, but I'm still getting the same answer without any further information being shared.
I'm starting to doubt whether calling it a "temporary policy" was indeed truthful.Does anyone have any other information related to this policy?
Thank you.
