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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
I hope you are well. I am reaching out to you today as I have encountered an issue that concerns me regarding my Dropbox Advance subscription.
Upon signing up for the subscription, it was indicated that I would have access to all the space I needed, which perfectly matched my storage requirements. However, I am noticing that despite this commitment, I am currently limited to 35 TB of storage space.
I am wondering if this is normal and if other community members have also encountered this limitation. Could anyone shed light on Dropbox's current policy regarding adding space to subscriptions, particularly within the Dropbox Advance subscription?
I greatly appreciate your shared experiences and knowledge, and I am open to any suggestions or information you may have on this matter. My goal is to understand whether this limitation is an exceptional situation or if others have faced the same issue.
- My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
- You should have asked him if the storage limit was due to your computer too lol
Hi all, after consulting with a sales employee who ensured me, that "as much storage as I need" means "unlimited storage", I purchased Dropbox Advanced (now only 3 users for now). Now I started uploading data (intending to use Dropbox as backup for corporate data) and it stops after roughly 5 TB, telling me that I am out of space. When I log into another of the accounts: same thing.
Now I text the support and they say that I can only increase the storage by 1TB per month and user?? That is VERY far away from the claim "as much storage as you need". Is it really that way? Why is Dropbox wasting my time with false Advertisements?
I am being told this is limited to 1TB every 30 days now
@DBXCommunity what restrictions will be on those with less than 35TB per user. Specifically, if they are at 35TB and delete 5TB are they allowed to substitute 5TB old files with new files? Or do you loose it if you delete it. That is existing storage is effectively read only and we can only grow new storage by 1TB per month.
- I had the chat all on time, we will be able to increase the storage by 1 TB per month ( included in your subscription) then you can increase by buying additional TB for 10 euros pr TB from November
- Business Advanced maxes out at 1000tb, correct?
And does it cost additional to add more TB after the first 15tb?- DBXCommunity
Community Manager
- What does it mean to bill monthly? If 1 month I don't need more storage, how much will I pay?
Hello community,
I have been a Dropbox user for the past 2+ years. Initially I had the family plan. Now I decided to upgrade the service to Advanced edition as suggested by Dropbox support team.
Before I purchased, I mentioned to Dropbox that I needed about 80TB indefinitely for the lifetime of membership(NOT 80TB/year). I was told Dropbox will increase the storage as I use. Based on it, I went ahead to purchase the Advanced plan with 5 user licenses. 3 weeks later as I was uploading the files to my team, I was notified the storage is full and need to contact Dropbox to increase it!! When contacted the support, I was told I have to wait until Sept 18th 2023 to add just 1TB. In addition I was also told only 1TB/month allowed!!
I purchased Dropbox advanced based on dropbox support teams information. I told them what exactly needed before the purchase. And after the purchase I spent tons of time setting up the Dropbox, Teaching my team how to use, Upgraded my backend so the data is current and accurate to Dropbox, Uploaded about 25TB content over 2 weeks, also upgraded the internet to support faster upload and downloads; Only to know, they won't give me anymore space!!
I tried to reach out to the CEO of Dropbox, via FaceBook messenger, Email and LinkedIn. But there is no response what so ever!! Their support has no escalation to resolve a matter!! No matter how many times you tried to explain your issue, each time I get exact scripted message as a reply!!
I feel, lost, betrayed and facing challenges financially and mentally to find answers and to run my business!!
So, are you guys facing the same issue recently? What would you guys do? I am seeking help to rectify this issue! Thank you!
- Unfortunately, the Dropbox Advanced plan with *as much storage as needed* is no longer offered, it had been changed to a minimum of a 3 user account with 5TB/each giving the team 15TB total to use. You can purchase additonal data as needed on that plan. The only other provider left with unlimited data is Box.com , but due to each plans seperate data limits, you would have to setup rclone and use chunker. Or, if your installing the client on each users PC, you would have to pick a plan that has a high enough single storage limit for your biggest files. Once the app is installed on the clients PC's, it essentially works the same as DB.
I wish this was some sort of joke but apparently Dropbox is sunsetting the "unlimited" Advanced plan and forcing existing users to adapt or eventually pay more for extended storage.
To say we are disappointed would be an understatement. We rely heavily on this "as much as space as you need" plan and pay quite a bit of money for it. And now, that all goes away on Nov 1st, that is unless we want to pay more of course.
Our company is one of those in which we use more than 35TB which means we will be forced to find alternative solutions. We always spoke highly of Dropbox and their ability to stay true to their word. I understand doing this for new accounts but existing accounts should at least maintain their current available space.
ehcropydoc More than 35TB per user? Dropbox has been careful to keep making that distinction. Not that it makes it helps much, but affects how you are affected.
- I'm with Dropbox almost 10 years and since them my data base has grown with the video editing that I do.
Now you decided to reduce my unlimited storage to 15tb but maintaining the price.
This is not correct and makes me rethink my storage back-up options.
You will lose me.- Anyone on the Advanved Plan notice that; dropbox.com/plan no longer shows your free/used space?
Also, I use to be able to upload as fast as my connection could go, I'm getting TONS of rate limiting errors now, and on top of that "503" errors, which usually means it can not maintain a connection to the server. I tried to upload 3 seperate 15gb files, started out fine until they just "stopped" uploading at 0/Bytes /second with an eta of 24 years in rclone. I don't know if we got singled out, or what's going on.What are you using to upload?
- Not exactly an “idea”, but I needed somewhere to express this and support suggested this.
Dropbox recently announced a new policy by which they’re completely changing existing agreements that are already paid for and nuking their storage space.
My company, in particular, is now going to have to completely restructure how we handle client deliverables because - SHOCKER - not every company in the world only relies on tiny word documents to maintain business.
This move is going to cost me thousands of dollars, and will probably result in my having to MASSIVELY cut back on how much clientele I can take on for awhile while I work on moving over 100TB of data into *something else*
The fact they can even legally do this is astounding. I know it’s my own fault for putting too many eggs in one basket, but I didn’t imagine that something like 5+ years into a paid agreement that Dropbox could/would just **bleep** me in the way they have here.
Completely disgusting. Can’t believe I’ve been recommending this platform for as long as I have. I’m sure they’ve done the math and they don’t care about my business, but I’m sure I can’t be alone in feeling so unethically screwed by an organization that’s allowed me to exist and move in ways that most can’t.
So upsetting. Sorry for ranting.Quoting 100% of this. I'm in the same situation as I work in production design and I handle terabytes of data every month. This is just plain bad. I'll stop using Dropbox and advise to do so to every single person and business I can.
Agree with the top 2 responses. Dropbox Wants me to go from paying $2,160 a year for 6 users to $60,000 a year. LMFAO. I don't even know the % hike that is, no do I care to do the math on that. Plain ridiculous. I can actually go back to Google Workspace @ $20/user and get 5TB pooled storage per user. When the storage gets full, Google will double the storage allocated to the pool every 90 days.
Dear Dropbox Team,
I would like to express my deep disappointment with the new policy that limits my storage space on Dropbox. As a photographer, I have been a devoted user of your service specifically because of the unlimited storage space it offered. This feature allowed me to securely archive all of my job records while ensuring easy accessibility at any given time.
Furthermore, I rely on this ample storage capacity to efficiently collaborate with my team by sharing large image files, facilitating our dynamic workflow. Over the years, we have accumulated a substantial number of files on Dropbox, making it impractical to migrate everything elsewhere at this juncture.
In addition to being loyal Dropbox users, we recently upgraded to a Dropbox Business account, primarily due to the appeal of the unlimited storage plan. It's worth noting that the monthly cost of this subscription is already quite expensive for our team.
The recent adjustment in the storage limit while maintaining the same pricing structure has raised concerns. It appears to penalize dedicated users like us, who have not engaged in any unfair or inappropriate use of your system, as you have mentioned as the main reason for this policy change.
I urge you to consider a more equitable approach, where restrictions are applied selectively to those who misuse the service, rather than affecting the entire user base. This would be a fairer and more respectful way to address any issues while honoring the loyalty and trust of genuine, long-standing clients like myself.
I look forward to hearing your response and hope that we can find a solution that better aligns with the needs and expectations of your dedicated users.
Sincerely,
Alexandre
The bottom line. Dropbox lied. My current renewal doesn't even expire until next year and yet they have effective Nov 1st, limited my account to 5TB per person on the Advanced plan. They advertised “as much storage as needed” and now completely reversed that... with no reduction in price.
They have parlayed some sort of crypto abuse of their system (they are responsible to [police) into a dramatic reduction in service with no commensurate reduction in price. This is bad business and reduces trust. Not the Dropbox I started with many years ago. Very unhappy.Yes, I have reached out to support. They promised sales would contact me. No one ever did. I tried chat, and the representative quickly apologized that the "new" limitations affected me and closed the chat prematurely (in a matter of seconds after my last response because of "non-response". VERY disingenuous. I was actively engaged in the conversation and he clearly blew me off.)
They are getting pushback on this and rightly so....
