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Forum Discussion
Paid for upgrade through iOS app and got nothing
Last Wednesday:
1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”
2. App charged me $99.99.
3. Dropbox account stayed at Basic.
Since Friday, been trying to find out what I can do to get my account set to Plus. But Dropbox claims it’s Apple’s issue and Apple’s troubleshooting says that I have to contact Dropbox. I have tickets open with both Apple and Dropbox, but neither have been answered.
In the meantime, I have run out of space for a client project.
Any tips for how I can get the upgrade I paid for?
- Hi Vanessa,
Your account should be updated now. Sorry for the trouble and thanks for writing in!
- I have paid for upgrade through apple account but still not upgraded. Can’t get talking to anyone to try and sort out?
- Try that but keeps saying unable to restore. The operation couldn’t be completed. But has got out of my account 7days ago
- Walter
Dropbox Staff
Hey Vanessa S.4,
Thanks for letting us know about this. I would like to take a look into this.
Can you please respond here with the ticket ID so we can check on your case?
Thanks in advance Vanessa.
Thank you! The ticket number is 7264567.
MapleHi Vanessa,
Can you try something for me? Go to the Dropbox iOS app, open the account tab (right most tab), and scroll down to Restore Purchases. Try tapping that (make sure you're still signed into the same Dropbox account you want to upgrade, and the same iTunes account you made the purchase on).
