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agnesagnes's avatar
agnesagnes
New member | Level 2
2 years ago
Solved

Where are my referrals?

Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.
Dropbox Basic
Referrals
Storage space
xiix's avatar
xiix
Explorer | Level 4
2 years ago
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How do I know if I have been given extra storage space when a friend accepts invitation? I've not had any notification. 🤔
xiix's avatar
xiix
Explorer | Level 4
2 years ago
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Hi I have referred my dad to join Dropbox which he now has after clicking on the link referral..but it is saying ineligible. Can someone tell me where I can appeal this as he joined through my referral.

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Why are you minimizing it now to 2GB? Thank you in advance for answering. ","body@stringLength":"191","rawBody":"

Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.

","kudosSumWeight":0,"postTime":"2023-08-22T03:33:35.908-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Basic","text":"Dropbox Basic","time":"2022-04-06T08:32:18.776-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Referrals","text":"Referrals","time":"2022-07-26T01:30:06.159-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:708066_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1934},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.

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Can someone tell me where I can appeal this as he joined through my referral.","body@stringLength":"202","rawBody":"Hi I have referred my dad to join Dropbox which he now has after clicking on the link referral..but it is saying ineligible. 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Hey there, agnesagnes, I hope you're doing well today! 

\n

 

\n

If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account. 

\n

 

\n

Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your referrals in any case. 

\n

 

\n

Can you let me know more as to what your plan page reports? Do you see your existing referrals when you scroll all the way to the end? 

\n

 

\n

www.dropbox.com/referral_status will help as well.

\n

 

\n

Let me know more, and we'll take it from there! 

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I've not had any notification. \n🤔","body@stringLength":"249","rawBody":"How do I know if I have been given extra storage space when a friend accepts invitation? I've not had any notification. \n🤔","author":{"__ref":"User:user:1742906"},"isEscalated":null,"postTime":"2023-09-06T13:21:10.365-07:00","parent":{"__ref":"ForumTopicMessage:message:708066"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":13},"Revision:revision:715897_1":{"__typename":"Revision","id":"revision:715897_1","lastEditTime":"2023-09-23T01:47:24.415-07:00"},"QueryVariables:ReplyList:message:715897:1":{"__typename":"QueryVariables","id":"ReplyList:message:715897:1","value":{"id":"message:715897","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740743306831","value":{"altText":"{login}'s 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