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Forum Discussion
"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upg...
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
I attempted to open a shared folder for the first time, but I received a message saying it was full. The folder contained nowhere near the 2 GBs of data. It seems the only option is to upgrade, but that doesn't make sense. Please advise.
Rich
Super User II
Super User IIIf it's saying full then the shared folder likely has more than the 2GB available in your new Dropbox account. Open your Account page and see what it shows you for usage in your account. You should see a line that looks like this:
31.2 GB of 36 GB used Regular files (30.8 GB) Shared files (386.8 MB) Unused space (4.8 GB)
Please tell us what it shows for each section.
