You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SE_'s avatar
SE_
Explorer | Level 4
7 months ago

Cannot view my PC files on mobile app anymore

Please help! 

I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually taken this feature off and you can now only view these files from your desktop app? What's the point of that?! If that's true, this is an insane downgrade to the service. Are they expecting everything to sit on the synced drive? Would be grateful to know if people have found a workable way around it, otherwise I'll just start shopping elsewhere. 

Thanks. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    SE_
     wrote:

    I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app.


    You can access your backups via your Backups page. This should also work on your mobile device.

    • SE_'s avatar
      SE_
      Explorer | Level 4

      Thank you for the reply, Rich - I can't seem to find that Backup Page on my Dropbox mobile app, not under any of the tabs. Am I missing something..? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey SE_, you won't find the backups page in the mobile app.

         

        After the update of the Dropbox backup feature, you'll need to login to your account on dropbox.com to access your backups from a mobile device.

         

        I hope this clarifies things.